REFUND POLICY. transparent & fair.
We want you to be fully satisfied with your purchase. This policy outlines our refund terms for doMath Premium, courses, and 1-on-1 tutoring services.
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Overview
IITian Forum (“we,” “us,” “our”) values customer satisfaction and offers a fair refund policy for all paid services.
This Refund Policy applies to all purchases made through iitianforum.com, including subscriptions, courses, and tutoring services. By making a purchase, you agree to this policy.
Important: All refund requests must be made in writing via email to iitianforum@gmail.com or through our contact form.
doMath Premium Refund
doMath Premium (₹2,999/year for JEE; ₹1,999/year per class for Early Edge, Class 6–10) comes with a 7-day money-back guarantee. If you're not satisfied within 7 days of purchase, we'll refund 100% of your subscription fee.
Eligibility for full refund:
- Refund requested within 7 days of payment date
- Less than 50 questions practiced
- No abuse of the platform reported
After 7 days: No refund will be issued for doMath Premium subscriptions. The subscription continues until expiry.
Course Refund Policy
Our full coaching programs follow a 14-day cooling-off period with prorated refunds thereafter. This covers JEE (Horizon, Foundation to Flight, JEE Accelerator) and Early Edge Class 6–10 (Genesis, Catalyst, Momentum, Ascent, Zenith).
Within 14 days of enrollment, you can request a full 100% refund of the course fee. No questions asked.
After 14 days, refunds are calculated based on time used. You pay only for the time you've had access. Example: If you've used 20 days of a 730-day course, you receive a refund of 710/730 × course fee.
After 30 days from enrollment, no refunds will be issued. You retain access for the full course duration.
1-on-1 Tutoring Refund
1-on-1 Tutoring (₹99,999) operates on a session-based refund model:
- Within 14 days, no sessions used: 100% full refund
- Within 14 days, sessions used: Refund minus used sessions (₹2,500 per session)
- After 14 days: Pro-rated based on remaining sessions in the year
- After 50% sessions used: No refund
Note: 1-on-1 Tutoring is a high-touch service. We recommend booking a free demo session before committing to ensure mutual fit.
Non-Refundable Items
The following items are NOT eligible for refund:
- Free trial periods (no payment was made)
- doMath Premium after 7 days
- Courses after 30 days from enrollment
- 1-on-1 Tutoring after 50% sessions used
- Bonus materials, downloads, or printed materials already delivered
- Refund processing fees from payment gateway (if any)
- Refunds requested due to technical issues that we have resolved or offered to resolve
- Cases of platform abuse, content piracy, or terms violation
How to Request a Refund
To request a refund, follow these steps:
Refund Timeline
Standard processing timeline:
- Day 0: Refund request submitted
- Day 1-2: We review and respond with decision
- Day 3-5: Approved refund initiated via Cashfree
- Day 5-10: Refund reflects in your bank/card account
Note: Bank processing times vary. Credit cards typically take 5-7 business days, UPI is faster (1-3 days), and netbanking takes 5-10 days.
Refunds are issued through the original payment method only. If your card or bank account has changed, we may need additional verification.
Special Cases
Medical or Personal Emergencies:
In case of severe illness, family emergencies, or other exceptional circumstances, we may consider refunds outside the standard policy on a case-by-case basis. Please email us with supporting documentation.
Service Issues from Our Side:
If we are unable to deliver the service as promised (technical issues lasting 7+ days, instructor unavailability, etc.), we will provide a full refund regardless of the time elapsed.
Duplicate Payments:
Duplicate or accidental payments are refunded fully within 7 business days upon notification.
Failed Transactions:
If your payment was deducted but the service was not activated, contact us immediately. We'll either activate the service or refund within 7 business days.
Contact Us
For all refund-related queries:
NEED HELP WITH A REFUND?
Reach out to our support team. We'll respond within 2 business days.
Contact Support