Question 1

How do I create an account?

Accepted Answer

Click 'Sign Up' in the top-right corner, enter your email and password, and verify your email through the link we send. You'll be ready to start practicing in 2 minutes.

Question 2

Is there a free trial?

Accepted Answer

Yes! All new users get free access to our basic doMath practice questions. You can solve dozens of problems before deciding whether to upgrade to Premium (₹2,499/year) or enroll in a course.

Question 3

What's the difference between doMath Premium and a Course?

Accepted Answer

doMath Premium gives you unlimited access to our practice question bank with detailed solutions. Courses (Horizon, Foundation, etc.) include live mentorship by Ritesh Raj (IIT Delhi), recorded video lectures, scheduled tests, and personal guidance.

Question 4

Can I use IITian Forum on mobile?

Accepted Answer

Yes. The platform is fully mobile-responsive. You can practice questions, take tests, and access your dashboard from any phone or tablet.

Question 5

How do I enroll in a course?

Accepted Answer

Visit the /courses page, pick the program that fits your goals, and click 'Book Free Demo'. You'll fill a short form and Ritesh will personally connect with you to discuss your goals and answer your questions before enrollment.

Question 6

When do classes start after enrollment?

Accepted Answer

Class schedule is shared via WhatsApp within 24-48 hours of enrollment. Live classes typically run 2-3 times per week, with all sessions recorded for later viewing.

Question 7

How do I access course materials?

Accepted Answer

After enrollment, you'll receive WhatsApp updates with class schedules, study materials, and links to live sessions. You can also see your enrollment status in /student/courses on the platform.

Question 8

Are course materials downloadable?

Accepted Answer

Some materials (PDFs, study notes) are downloadable. Recorded videos are streamable through the platform. Materials are for personal use only and cannot be shared.

Question 9

Can I switch courses after enrollment?

Accepted Answer

Yes, within the first 14 days of enrollment, you can switch to a different course (with price adjustment). After 14 days, switches are evaluated case-by-case.

Question 10

How does doMath practice work?

Accepted Answer

Pick a chapter, topic, or difficulty level. Get filtered questions matching your selection. Solve at your own pace, see detailed solutions, track your progress over time. Premium users see all questions; free users see a subset.

Question 11

What is doMath Premium?

Accepted Answer

doMath Premium (₹2,499/year) unlocks our complete question bank — 1,000+ JEE-level math problems with step-by-step solutions, organized by chapter and difficulty. New questions added monthly.

Question 12

How are practice questions categorized?

Accepted Answer

Questions are organized by Subject → Chapter → Topic → Subtopic, plus difficulty levels (Easy / Medium / Hard / Expert). PYQs (Past Year Questions) from JEE Main, JEE Advanced, RMO, and INMO are tagged separately.

Question 13

Can I bookmark questions?

Accepted Answer

Yes! Click the bookmark icon on any question to save it. View all your bookmarks at /student/bookmarks for quick revision.

Question 14

Will I see questions I got wrong?

Accepted Answer

Yes. Use the 'Wrong Answers' filter on the practice page to revisit only the questions you previously got wrong. Great for targeted revision.

Question 15

How do I take a test?

Accepted Answer

Visit /student/tests to see available tests. Click any test, read the instructions, and start when ready. The timer starts when you begin. Submit before time runs out (or it auto-submits).

Question 16

What if my internet disconnects during a test?

Accepted Answer

Your answers auto-save as you go. If you lose connection, just refresh and continue. Your progress is preserved.

Question 17

Can I retake a test?

Accepted Answer

Depends on the test. Each test has an 'attempts allowed' setting. Some allow multiple attempts (best score counts), others are one-shot.

Question 18

How is my test scored?

Accepted Answer

Marking scheme is shown before each test (typically +4 for correct, -1 for wrong, 0 for unanswered, but varies). Final percentage and pass/fail status displayed immediately after submission.

Question 19

When can I see solutions?

Accepted Answer

After submission. Most tests show correct answers + explanations as soon as you submit. You can review your performance question-by-question.

Question 20

What payment methods do you accept?

Accepted Answer

We accept Credit/Debit Cards (Visa, Mastercard, Rupay), UPI (PhonePe, Google Pay, Paytm), Net Banking, and EMI options. Payments are processed securely through Cashfree.

Question 21

Is my payment information secure?

Accepted Answer

Yes. We never store your card details. All payments go through Cashfree (a trusted Indian payment gateway, RBI-licensed). Your data is encrypted end-to-end.

Question 22

I made a payment but didn't get access. What should I do?

Accepted Answer

Don't worry! Email us at iitianforum@gmail.com with your order ID and payment screenshot. We'll fix it within 24 hours or refund if there was an issue.

Question 23

Can I get an invoice for my payment?

Accepted Answer

Yes. After every successful payment, we email you a digital invoice. Need a GST invoice? Email us with your GSTIN and we'll resend.

Question 24

Are there any hidden charges?

Accepted Answer

No. The price you see is the price you pay. No hidden fees, no auto-renewal traps. Subscriptions need manual renewal.

Question 25

Can I get a refund?

Accepted Answer

Yes, within our refund window. doMath Premium: 7 days from purchase. Courses: 14 days from enrollment (full refund), 15-30 days (prorated). See our Refund Policy for full details.

Question 26

How long does a refund take?

Accepted Answer

After approval, refunds are processed within 7-10 business days to your original payment method. Bank processing times vary (UPI: 1-3 days, Cards: 5-7 days).

Question 27

How do I cancel my subscription?

Accepted Answer

Email us at iitianforum@gmail.com with your registered email. We'll cancel within 24 hours. Subscriptions don't auto-renew, so you can also just let it expire.

Question 28

I forgot my password. How do I reset it?

Accepted Answer

Click 'Forgot Password' on the login page. Enter your email. We'll send a reset link. Click the link, set a new password. Done.

Question 29

Can I change my email address?

Accepted Answer

Yes. Go to /student/profile and update your email. You'll receive a verification email at the new address. Click the link to confirm.

Question 30

How do I delete my account?

Accepted Answer

Email us at iitianforum@gmail.com requesting account deletion. We'll remove your data within 30 days. Note: Some data must be retained for legal/tax purposes for 7 years.

Question 31

Can I have multiple accounts?

Accepted Answer

We recommend one account per person. If you have a personal and student account, that's fine — but sharing accounts violates our Terms.

Question 32

The site is loading slowly. What should I do?

Accepted Answer

Try: refresh the page, clear browser cache, check your internet, try a different browser. If it persists, email us — we'll check our servers.

Question 33

I can't log in. What do I do?

Accepted Answer

Verify your email/password. If forgot, use 'Forgot Password'. If still stuck, email iitianforum@gmail.com — we'll help you within 24 hours.

Question 34

Some images/PDFs aren't loading. Why?

Accepted Answer

Could be a temporary CDN issue. Try refreshing. If problems persist for more than 30 minutes, email us with the test/question name and screenshot.

Question 35

What browsers are supported?

Accepted Answer

Chrome, Firefox, Safari, Edge — all latest versions. Internet Explorer is NOT supported. Mobile: latest iOS Safari and Android Chrome.

HELP CENTER. quick answers.

Getting Started

Courses & Enrollment

doMath Practice

Tests & Mocks

Payments & Billing

Refunds & Cancellations

Account & Profile

Technical Issues

STILL NEED HELP?